Remotes

[sarahbutler]

Hi, My device has totally stopped working. It has been working perfectly for 9 moths but not it's stopped. I have changed the batteries in the remote and reset the device and nothing is working. My tv makes a noise when I click a button and the roku flashes but nothing happens on the screen. It was stuck on the sign in/set up account for ages and I couldn't click anything and that's why I reset everything and but now nothing! Help please!!

[hectorlagos]

I have the same problem my tv shows the screen of roku but my control not working and I cant select nothing, Please help

[RokuJohnB]

Hi @sarahbutler @hectorlagos,

Welcome to the Roku Community, and thanks for keeping us posted!

We know how important it is to have a functional Roku remote. No worries; help is here. Remote issues are different based on the type of Roku remote. Before you begin troubleshooting, first determine which type of remote you use with your Roku streaming device: A Roku simple remote or a Roku voice remote.

If you still need help determining which remote you have, review the article with tips for identifying your Roku remote.

For more reference, you may check this support article here for troubleshooting steps: Why is my Roku remote not working?

Hope you'll find this info useful. Please keep us posted.

All the best,
John

[sarahbutler]

Hi John, it’s a simple remote. There is not reset button on the back of the remote. 
Thank you! 
Sarah

[RokuJohnB · Accepted solution]

Hi @sarahbutler,

Thanks for keeping us posted!

We appreciate the additional information you have provided, and we'll be delighted to assist you further with this problem you had with the Roku simple remote not working. 

Here are a few tips to ensure that nothing is blocking the path between your remote and streaming device.

• Make sure you can see the front of your device. Your remote must have a clear, unblocked line of sight to your streaming device. When the streaming device is powered on, you should see the status light on the front of the device.
• Test your remote from various positions. Move your remote to the left and right while making sure it is always pointing directly at the front of your streaming device. If possible, move your streaming device to a position where it responds more reliably.
• Do not hide your streaming player. If it is attached to your TV with the included adhesive strip, move it to a position where the signal is less likely to be blocked. Do not install it inside a closed cabinet or behind your TV.

You may also want to check out this support article here on how to fix your Roku simple remote that is not working. 

We hope this helps.

Best regards,
John