Remotes

[Dustiidesign]

Firmware version rtn.4190 model RC795 it’s not charging and doing the same thing on screen while plugged in

[Anonymous]

Hi @Dustiidesign

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. In addition, this can be found on the back of the stick itself. We'll be able to further assist you from there.


Warm regards,
Lianna

[Anotherusergeez]

Rc-mc1 5959a-r1047

Also there numbers don't match what's on my system info screen

[Anotherusergeez]

4802x-roku ultra

X01000avalmu

Disregard my previous message 

[Anotherusergeez]

This doesn't work I've done it twice

Love,

annoyed customer 

[Anotherusergeez]

Ok super helpful but made you pay the return fee. And haven't fixed the issue for new customers?!? Bunch of **bleep**

[Anotherusergeez]

X01000avalmu

[Anotherusergeez]

Same. This is garbage!

[Anotherusergeez]

Aluminum foil, that's the only good information I've read to solve the problem 

[RokuNimfa-C]

Hi @Anotherusergeez, 

Welcome to the Roku Community. 

Thanks for your post. Could you provide us with the full details about the issue you are experiencing with the Roku remote? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more details, we will be able to assist you further. 


Regards, 
Nimfa