Hello community users!
We understand, and we appreciate your attempt to resolve your Roku remote issues. If you are having problems or if you want to return the remote, please make sure to get a Return Material Authorization (RMA) number first. Before requesting a refund or replacement, it's important to fully understand the process outlined in this article:
Step-by-step instructions for returns and warranty replacements
We also recommend following our troubleshooting steps to assist you in resolving these remote issues:
- Test with different power outlets, micro USB cables, and USB chargers to ensure the issue isn’t related to the power source.
- Reset the remote: Press and hold the Back/pairing button and Home button simultaneously for about 20 seconds. This can help to reset the remote and potentially fix the issue.
For detailed instructions on how to reset your Roku remote, you can refer to this support article: How to fix your Roku voice remote that is not working | Roku.
This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.
Thanks,
Jharra
Jharra Q.
Roku Community Moderator
