Remotes

[Mickeyray]

There are many threads with this issue and they have not fixed it for over a month. On my thread one person explained how to go back to an old version to avoid this broken update. The mods took down the information before i could try it. They also blocked our ability to reply to the thread. This support is awful. I'm done with this brand if this is their level of support.

[RokuDanny-R · Accepted solution]

Hi everyone,

Thanks for the posts.

We are aware that a subset of users may have lost TV power and volume  functions on their remote after the latest OS 10.0 update. Some customers impacted have the following remotes:

• Voice Remote
• Enhanced Voice Remote

Please be aware that we are still investigating the root cause for why this happened.

In the meantime, please set your Roku Remote again for TV controls. Navigate to Settings > Remotes & Devices > Remotes > [select your remote] > Set up remote for TV control. For more information about this setup process, visit our FAQ here: https://support.roku.com/article/115013019828.

If you're still running into an issue, and this function worked before the latest update, please respond to the following thread with this information (Did your Roku remote lose volume and TV control after the latest update? Check here!😞

• Your Roku device model
• TV make/model and AVR make/model (if applicable)
• Issue ID (Attempt the instructions above to Set up your remote for TV Control. If your remote is still not controlling your TV power and volume, then please obtain an Issue ID. To generate an Issue ID, on your remote, press Home 5x then Back 5x (next to Home) in quick succession, and you'll see an Issue ID pop up on your screen. Let us know what that Issue ID is here).

Once we have this information we will be able to pass it along to the appropriate Roku team to look further into.

To avoid further confusion with multiple thread open, we will be closing this thread.


Thanks,
Danny