Did your Roku remote lose volume and TV control after the latest update? Check here!
Hello Roku Community members!
We are aware that a subset of users may have lost TV power and volume functions on their remote after the latest OS 10.0 update. Some customers impacted have the following remotes:
Enhanced Voice Remote
Please be aware that we are still investigating the root cause for why this happened.
In the meantime, please set your Roku Remote again for TV controls. Navigate to Settings > Remotes & Devices > Remotes > [select your remote] > Set up remote for TV control. For more information about this setup process, visit our FAQ here:https://support.roku.com/article/115013019828.
If you're still running into an issue, and this function worked before the latest update, please respond to this thread with the following information:
Your Roku device model
TV make/model and AVR make/model (if applicable)
Issue ID (Attempt the instructions above toSet up your remote for TV Control.If your remote is still not controlling your TV power and volume, then please obtain an Issue ID. To generate an Issue ID, on your remote, press Home 5x then Back 5x (next to Home) in quick succession, and you'll see an Issue ID pop up on your screen. Let us know what that Issue ID is here).
Once we have this information we will be able to pass it along to the appropriate Roku team to look further into.
Re: Did your Roku remote lose volume and TV control after the latest update? Check here!
Hello. I have a Roku 4660X - Roku Ultra. The issue ID number is 27-173-765. My TV is a Sony Bravia (not a smart TV). The voice remote that I received with the Ultra stopped controlling the volume. It would just say 100 in the upper right hand corner of my TV. I tried all the steps listed in the trouble shooting sections. Nothing worked. Thinking it was the remote, I just purchased a 2nd Roku voice remote only to have the same issue. Volume rocker and mute button do not work. When pressed, the number 100 appears. I tried all of the steps with this remote, as well....turning everything off, disconnecting power, disconnecting HDMI cord, trying to reprogram it to control TV volume through the settings menu....still not working. All other remote functions are working. Please help!