Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Did your Roku remote lose volume and TV control after the latest update? Check here!

Hello Roku Community members!
 
We are aware that a subset of users may have lost TV power and volume  functions on their remote after the latest OS 10.0 update. Some customers impacted have the following remotes:
  • Voice Remote
  • Enhanced Voice Remote
Please be aware that we are still investigating the root cause for why this happened.
 
In the meantime, please set your Roku Remote again for TV controls. Navigate to Settings > Remotes & Devices > Remotes > [select your remote] > Set up remote for TV control. For more information about this setup process, visit our FAQ here: https://support.roku.com/article/115013019828.
 
If you're still running into an issue, and this function worked before the latest update, please respond to this thread with the following information:
  • Your Roku device model
  • TV make/model and AVR make/model (if applicable)
  • Issue ID (Attempt the instructions above to Set up your remote for TV Control. If your remote is still not controlling your TV power and volume, then please obtain an Issue ID. To generate an Issue ID, on your remote, press Home 5x then Back 5x (next to Home) in quick succession, and you'll see an Issue ID pop up on your screen. Let us know what that Issue ID is here).
Once we have this information we will be able to pass it along to the appropriate Roku team to look further into.


Thanks,
Danny
Danny R.
Roku Forum Moderator
36 Replies
AudreyAD1
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Model: 3931RW - Roku Express+

Serial number: X00400LKRT69 (S01229CKRT69)

Software version: 10.0.0 - build 4185-AE

Timestamp: 2021-04-30T23:17:25Z

Issue ID 69-172-757

This is just one television, but I have the same problem with all four Roku remotes!

 

Audrey Davis

 

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Gizmobreaker
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Roku 4230X Roku 3

Serial number 4E755C013198

Software version 10.0.0 build 4185-04

Issue ID 98-173-556

Tv Panasonic TH-50PX60U (yes, I know it is ancient, but I cannot even get Panasonic, or any other manufacturer, to come up int the brand list)

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clt15
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Hello.  I have a Roku 4660X - Roku Ultra.  The issue ID number is 27-173-765.  My TV is a Sony Bravia (not a smart TV). The voice remote that I received with the Ultra stopped controlling the volume.  It would just say 100 in the upper right hand corner of my TV.  I tried all the steps listed in the trouble shooting sections.  Nothing worked.  Thinking it was the remote, I just purchased a 2nd Roku voice remote only to have the same issue.  Volume rocker and mute button do not work.  When pressed, the number 100 appears.  I tried all of the steps with this remote, as well....turning everything off, disconnecting power, disconnecting HDMI cord, trying to reprogram it to control TV volume through the settings menu....still not working.  All other remote functions are working.  Please help!

Cindee

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KathJenkins
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Roku remote will not turn the TV off and when I try to use the volume buttons I get an Icon in the upper right corner, Icon description.  A speaker with a purple circle around it and  100 next to it.  

Model  3931RW Roku Express+

Software 9.4.0 build 4210-AE

Issue ID. T8-174-113. 

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Jbre
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Sharp tv doesn’t connect after update

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Latoday
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Yes, created an 

Issue ID 95-174-55

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MissRodeo
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Our Sharp TV doesn’t work now, either. 

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MissRodeo
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Model 3800x-Roku Stresming stick

serial number- YF0023180871

software version-9.4.0 build 4210-55

timestamp 2021-05-02T13:13:37Z

ID 71-175-033

Sharp model G182565

Please help!

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MEMTV
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Our remote will not turn the tv off and volume control does not work. Everything else works I think. We never used voice control - I tried that now and it is not working. 

Vizio smart tv 

Model 3921X

SN: JG2897211138

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