Remotes

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Moridawn
Channel Surfer

REMOTE FINDER WILL NOT STOP

I've read all the posts I've changed the batteries I've tried to uninstall and reinstall. this all the sudden started happening and no matter what you do it continues to activate the find remote. I do not want to find the remote

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8 REPLIES 8
renojim
Community Streaming Expert

Re: REMOTE FINDER WILL NOT STOP

What Roku device do you have?  Does it have a button on it to find the remote?

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Moridawn
Channel Surfer

Re: REMOTE FINDER WILL NOT STOP

1000047256.jpg

No, it is an older one

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Moridawn
Channel Surfer

Re: REMOTE FINDER WILL NOT STOP

1000047255.jpg

 

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HDMIGuy
Roku Guru

Re: REMOTE FINDER WILL NOT STOP

@Moridawn I would restart the Roku device.  Just unplug for at least a minute.  Then plug it back in and see if that solves the problem.

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Moridawn
Channel Surfer

Re: REMOTE FINDER WILL NOT STOP

Spoiler
I did that several times😔
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makaiguy
Community Streaming Expert

Re: REMOTE FINDER WILL NOT STOP

Is this causing the remote to produce an audible tone, or just giving an annoying indication on screen?

This looks like the "Gaming Remote" (A and B keys) that came with my old Roku 3, although I don't see the Roku 3's headphone jack on the left side.  I don't recall this remote having a speaker for a "find lost remote" feature, but it does connect via Wifi like today's voice remotes, so maybe...

If the Roku restart suggested above doen't do it...

Grasping at straws here, but, but might you have accidentally triggered the find remote function via the Roku Remote app?

  1. Select Devices on the navigation bar at the bottom of the home screen.
  2. Tap on your Roku device to connect to it.
  3. Tap  the 3 dots in your device for additional options.
  4. Tap Ping Remote.

[My old Streaming Stick 3600 is the only one of my devices that does not show this Ping Remote option.  It might be that this model doesn't support the function (?)]

This should only go for 120 seconds if no key on a remote that supports this function is pressed before then, with an on-screen countdown. But who knows what it would do if it detects a uncommon WiFi remote that doesn't support the lost remote function and tries to find it?   Perhaps triggering this will force it time count down and time out.

 

 

 

 

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Tivoburkee
Community Streaming Expert

Re: REMOTE FINDER WILL NOT STOP

The picture is of the 4640 Ultra, the first generation of Ultra. That button on the top is the Finder button, it might be stuck?

Edmund
Roku Community Streaming Expert

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Moridawn
Channel Surfer

Re: REMOTE FINDER WILL NOT STOP

I was wondering about that... thank you I'm going to see if that might be it 

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