Remotes

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Billygator
Newbie

My rc538 remote won’t work without the charger

I have the same issue. Remote will not operate unless plugged in. The aerial # is YH00FX477457. I have tried the resets to no avail.

Bill Eichmann

billygator9@gmail.com

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1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: My rc538 remote won’t work without the charger

Hi @Billygator,

Welcome, and thank you for posting here at the Roku Community!

Thanks for reaching us here regarding your remote issues. We'd be more than happy to assist you with this.

Just to confirm, are you referring to the rechargeable remote? If so, we suggest you try to recharge it for 3 hours without using it.

In the meantime, you can install Roku mobile app as an alternative to a physical remote. It works well with all of Roku's streaming devices/TVs and functions just like your physical remote.

Let us know if the issue is still persistent after you've recharged it for 3 hours and we'd be more than willing to continue assisting you with this. 

Warm regards,
Carly

Carly Y.
Roku Community Moderator
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