Remotes

[dac4215]

I have a roku 4k stick connected to a lg oled tv. Lately at times the volume controls do not work the volume on the tv. I have installed new batteries. The weird thing is that if I raise or lower the volume with the tv's remote and then try the roku remote, it works. Anyone else seen anything like this. Thanks

[RokuNimfa-C · Accepted solution]

Hi @dac4215, 

Thanks for your inquiry here in Roku Community. 

Aside from changing the batteries of the remote, what other troubleshooting have you done? Did you already attempt to re-pair the remote and see if it helps? 

If need additional help on how to do this, visit our support page for detailed instructions: How to fix your Roku voice or simple remote that is not working
Kindly, keep us posted. 


Regards, 
Nimfa