Remotes

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atc98092
Community Streaming Expert

Re: Premier + remote battery issues.

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@Eddie607 wrote:

I have always had the fast battery drain issue. Do the current remotes have this issue, or has it been corrected? 


First, it depends on your Roku model what type of remote it has. For the models with an IR remote (uses AAA sized batteries), those batteries should last for many months, if not a year or more, depending on usage. For WiFi Direct remotes (use AA sized batteries), mine usually last 4-5 months with light use. Also, I don't use the headphone jack. If you do use the headphone jack on the remote, make sure you unplug the headphones when not in use. Running the audio amp in the remote takes a lot of power, and will drain the batteries in a few days if left plugged in.

But extensive use of the headphone jack will go through batteries far faster. That doesn't mean anything is wrong, it's simply the use case for powering headphones through the remote.

If you have an IR remote that's going through batteries too fast, see if any of the buttons appear to be stuck. That would cause the IR emitter to be powered up full time, and that would certainly drain the batteries.

Dan

Roku Community Streaming Expert

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Eddie607
Channel Surfer

Re: Premier + remote battery issues.

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I have the Roku Ulta and I use the plug on the side of the remote, and always unplug it when I'm not using it. The software has been updated.

What am I doing wrong?

Will I have the same issues with a new remote?

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atc98092
Community Streaming Expert

Re: Premier + remote battery issues.

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You are doing nothing wrong. Depending on how much you use the headphone jack, it might be perfectly normal. My Ultra usually needs batteries about every 3 months, but I don't use the headphone jack.

If you use it daily for extended periods, you might use them up in a week or two. I would consider that normal for that sort of use. 

Dan

Roku Community Streaming Expert

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TrooperDada326
Roku Guru

Re: Premier + remote battery issues.

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@Eddie607  using the remote to turn the volume up and down and change channels (Netflix/ Hulu) the batteries should last months. You are doing that but on top of it you are using the private listening feature by plugging in headphones. That will drain your batteries even quicker. Just like the more you use your smartphone the quicker it drains down. 

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Eddie607
Channel Surfer

Re: Premier + remote battery issues.

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The batteries are only lasting about 5 days, and I do not use the private listening feature every time. This seems like a manufacturing defect.  

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TrooperDada326
Roku Guru

Re: Premier + remote battery issues.

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@Eddie607  from your previous post. That tells me you are using the private listening headphone jack. I find it very hard to believe your batteries only last 5 days. Exactly which batteries are you using? Are they expired?

"I have the Roku Ulta and I use the plug on the side of the remote, and always unplug it when I'm not using it. The software has been updated.

What am I doing wrong?

Will I have the same issues with a new remote?"

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Eddie607
Channel Surfer

Re: Premier + remote battery issues.

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I purchased more expensive batteries and this did not solve my issue. If I buy a new remote will I have the same issues with batterys? 

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RokuMary-F
Community Moderator
Community Moderator

Re: Premier + remote battery issues.

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Hi @Eddie607,

Thanks for reaching out regarding the remote battery drain issue you are experiencing.

Can you please provide the serial number/device ID on your Roku device? 

Please keep us posted, we'd like to know more about how we can help.
 

Best regards,
Mary

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Eddie607
Channel Surfer

Re: Premier + remote battery issues.

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The unit is out of warranty, It was already checked. 

My one big question is: If I purchase a replacement remote will I have the same problem? 

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Re: Premier + remote battery issues.

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Yes you will.  I use my headphones every night and sometimes fall asleep with them in, usually waking up in the middle of the night to unplug them.  They last about 5 - 7 days at best.  

 

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