Remotes

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RokuDanny-R
Retired Moderator

Re: Only the volume and power button works

@brian2200

Thanks for the post.

It doesn't look like you provided us with your Roku device information. 

Can you please provide the serial number of your Roku device(s) from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Stream64
Reel Rookie

Re: Only the volume and power button works


@RokuDanny-R wrote:

@brian2200

Thanks for the post.

It doesn't look like you provided us with your Roku device information. 

Can you please provide the serial number of your Roku device(s) from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny


The S/N is YJ008S201828

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brian2200
Channel Surfer

Re: Only the volume and power button works


@RokuDanny-R wrote:

@brian2200

Thanks for the post.

It doesn't look like you provided us with your Roku device information. 

Can you please provide the serial number of your Roku device(s) from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny


Danny: As requested my S/N is YF003W053399

Regards Brian

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Stream64
Reel Rookie

Re: Only the volume and power button works

@RokuDanny-R 

 

Both Brian and myself have provided you with the serial number of our Roku devices.  Any update regarding this issue?

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RokuKariza-D
Roku Guru

Re: Only the volume and power button works

@brian2200 @Stream64 

Thanks for the response.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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liapaige
Newbie

Re: Only the volume and power button works

I have only used my stick on 2 TVs , and that's when I traveled, so it has been rarely used...ONLY the VOLUME AND POWER Work.... really frustrating, how do I Fix this Problem 

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renojim
Community Streaming Expert

Re: Only the volume and power button works

@liapaige, try pairing your remote again.

How to set up your Roku® voice remote | Official Roku Support

In addition, if your stick is a model that came with a "long-range Wi-Fi receiver", it won't work without that.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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