Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RokuDanny-R
Retired Moderator

Re: Only the volume and power button works

@brian2200

Thanks for the post.

It doesn't look like you provided us with your Roku device information. 

Can you please provide the serial number of your Roku device(s) from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Stream64
Reel Rookie

Re: Only the volume and power button works


@RokuDanny-R wrote:

@brian2200

Thanks for the post.

It doesn't look like you provided us with your Roku device information. 

Can you please provide the serial number of your Roku device(s) from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny


The S/N is YJ008S201828

0 Kudos
brian2200
Channel Surfer

Re: Only the volume and power button works


@RokuDanny-R wrote:

@brian2200

Thanks for the post.

It doesn't look like you provided us with your Roku device information. 

Can you please provide the serial number of your Roku device(s) from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny


Danny: As requested my S/N is YF003W053399

Regards Brian

0 Kudos
Stream64
Reel Rookie

Re: Only the volume and power button works

@RokuDanny-R 

 

Both Brian and myself have provided you with the serial number of our Roku devices.  Any update regarding this issue?

0 Kudos
RokuKariza-D
Retired Moderator

Re: Only the volume and power button works

@brian2200 @Stream64 

Thanks for the response.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
liapaige
Newbie

Re: Only the volume and power button works

I have only used my stick on 2 TVs , and that's when I traveled, so it has been rarely used...ONLY the VOLUME AND POWER Work.... really frustrating, how do I Fix this Problem 

0 Kudos
renojim
Community Streaming Expert

Re: Only the volume and power button works

@liapaige, try pairing your remote again.

How to set up your Roku® voice remote | Official Roku Support

In addition, if your stick is a model that came with a "long-range Wi-Fi receiver", it won't work without that.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.