Remotes

[ChrisGunnell]

Roku 3 - 4200x will not recognize/pair to remote after software update to version 12.5.0 build 4169-04. 

Gaming Remote that came with the streaming device worked Thursday as normal. Friday would not work after automatic update to 12.5.0 (Oct. 5, 2023). 
Changed batteries, attempted to pair in settings screen and at start up, purchased new Voice Remote Pro thinking I replacing the remote might help. It did not. Device fails to pair. Remotes seem to be working as pairing indicator lights flash.

Remote feature in iPhone Roku app works. And the old remote from Roku XD model 2050X works with line of sight and close range. 

Can I rollback? Will there be another update? Would Factory Reset benefit?

[RokuTakashi]

Hi @ChrisGunnell,

Thanks for posting, and welcome to the Roku Community!

We appreciate you for reaching out for support here to us. We recommend first performing a system restart on your Roku streaming device to see any improvements if your remote will pair before performing a total reset. To do this, kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart.

Kindly keep us posted on what you find out after restarting your Roku device.

All the best,

Kash

[ChrisGunnell]

Thanks for troubleshooting. I did try the system restart from the settings menu on the streaming device. Followed the instructions online to remove/replace batteries in the remote at the Roku start up screen. Remote blinks like it's trying to pair. Streaming device fails to pair. After system restart, the remote is still listed as a known device in settings menu, but it isn't connected. Tried to pair as if a new remote - again, remote flashes as expected, streaming device fails to make connection.

[jikwild]

I am having the exact same issue after the 10 – 5–23 update. Have tried new batteries, rebooting, repairing, even buying a new remote all to no avail help please!

[JM16]

Same here. Same model, same time, same circumstance. Have tried everything mentioned. Still not paired.

[RokuEuniceL]

Hi Community Users,

Thanks for updating us here in the Roku Community!

We appreciate you letting us know about the problem of pairing your Roku remote with your Roku devices. It is important to power cycle it first in order to put your Roku device in pairing mode before anything else. Please follow these steps:

1. Remove the power cable from your streaming device.
2. Wait at least 5 seconds.
3. Re-connect the power cable.
4. Wait for your streaming device to power on and the Home screen to appear on your TV screen.
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode.

After doing so, put your voice remote in pairing mode.

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button, and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

For more details, you can check out this support article on how to fix your Roku voice or simple remote that is not working.

Let us know how it goes, and we'll be happy to assist you further.

Kind regards,

Eunice

[SShook]

Same issue. All steps taken, and also purchased a new remote. Unable to pair remote since software update. Would love to roll back recent update from 10.5 to resolve the issue 

[JM16]

Followed your instructions using the Gaming Remote that came with the Roku 3 4200X streaming device. A couple of sets of new batteries were tried each time. The remote's blinking pairing light comes on but fails to pair. The 4200X unit ways it can't find it, even when the remote is put in very close proximity. 

[RokuERey]

HI @SShook @JM16,

We're sorry to hear about this and appreciate you for reaching us here in the Roku Community.

Could you share with us the device serial number where the remote is paired? We'd like to take a closer look.

Keep us posted!

Regards,

Rey

[ChrisGunnell]

4124C8066684

thanks @RokuERey