Me2twotoo
Newbie

New remote buttons don’t work

Just bought a replacement pro2 remote to replace the one that went through the laundry and this one has developed an issue where the d-pad button doesn’t work well, if I push really hard 2or 3 times it will work. This began on my 31st day of ownership. Quite disappointed to find out that no one will help me with this problem. Guess I’m out 30 bucks. Not a good look to have your flagship remote break/quit working just outside the return window. Thanks Roku.

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RokuRiamie-D
Community Moderator
Community Moderator

Re: New remote buttons don’t work

Hi @Me2twotoo,

We get that the directional pad on the Roku remote can be a bit tricky to press. Check your inbox—we sent you a private message!

We'll wait for your reply.

Roku Community Team

Riamie D.
Roku Community Moderator
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