Remotes

[sudogreg]

I have the exact same issue as another poster here

I have had the remote for a few months and it seems like the voice commands never worked  we slid the switch back and forth many times and it never shows any changes on the tv. Reset the remote and the Roku many times, let battery drain and recharge, factory reset everything, the remote will not respond to any voice at all, no matter the switch state  - same exact result on multiple Roku devices and has been an issue for months  - Roku, please help 

[sudogreg]

I tired everything in that post as requested by Roku with no change 

[RokuJharra-Q · Accepted solution]

Hi, @sudogreg Thank you for posting here in the Roku Community!

We apologize for the delayed response. To help us better assist you, could you please provide the serial number of the device with which the remote is paired? Also, did you purchase the remote separately? 

In the meantime, please try resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the voice command feature to see if this makes any difference.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra