Remotes

[Cleojakob]

I am having the same issue as well but the site does not show that I can private message. I have tried all rest options to no avail. Could someone please pm me so I may respond? 

Thanks- Ryan

[RokuCarly]

A warm welcome here in the Roku Community, @Cleojakob!

Thanks for letting us know about the issues you are currently experiencing with the right arrow button on your remote being unable to work. In this case, we'd be more than happy to assist.

Kindly let us know the following:

• When and where did you purchase your Roku player?
• What specific Roku player you are having this issue with? 
• Is this the remote that comes with your Roku player?

Once again, we sincerely apologize for the inconvenience this may have caused you. We'll be looking forward to your response!

Best regards,
Carly

[Cleojakob]

Hi @RokuCarly 

• it is the Roku Express 4K + order on Amazon.com on April 10 2023
• This is the voice remote that came with the item
• It has only been with this device as I do not have this problem with my Hisense Roku tv. 

[RokuElmer-H]

Hi, @Cleojakob!

Thanks for sharing the details here.

We would like to inform you that we sent a private message for further assistance with your remote arrow button issue. Kindly check your inbox.

Thanks,
Elmer

[Galschals]

Hello I have started this thread in January and it is 4 months . Roku never replaced my faulty remote . I am frustrated with this dismal Roku service. When Roku is selling faulty remotes it is their liability to replace with in warranty period  . Did anyone on this forum receive replacement remotes? I have bought 2 remotes having exact issues. 

[RokuCarly]

Hi, @Galschals!

Thanks for bringing this to our attention. 

I've coordinated this with our Support team, who confirmed that a separate email has already been sent to you. Please confirm if you've already received the email and followed the instructions provided so I can make a follow-up request to the team. 

I am looking forward to your response!

Best regards,
Carly

[Galschals]

No I have not received separate email. I have already completed previous requests two times in Feb and March sharing details 

[RokuCarly]

Thanks for clarifying, @Galschals.

I will be coordintaing this with our Support team for further clarifications and assistance. Kindly check your inbox as I've sent you a Private Message regarding this matter.

Your continuous patience and understanding are highly appreciated. 

Best regards,
Carly

[Kholt]

My remote started to have issues with right arrow, now after 7 months doesn’t work at all

[RokuCarly]

Warmest welcome here in the Roku Community, @Kholt!

We'd be happy to find you the best resolution about the right arrow button on your remote being unable to function. We appreciate you reporting this to us.

In this case, we will coordinate with our Support team for further assistance. Kindly keep an eye on your inbox, as we will reach out to you via Private Message to gather further details. 

In the meantime, you may use the Roku Mobile app as an alternative to your physical remote. It works well with your Roku Streaming Stick 4K and has a private listening feature.

Best regards,
Carly