Remotes

[brimca]

I have changed the batteries. I have unplugged. Reset.  Went through all the steps and the remote is not responding.  No lights. It is completely dead.  The problem is, I cannot sync a replacement remote.  Any suggestions?

[RokuJharra-Q]

Hi @brimca, thank you for joining us here in the Roku Community!

We appreciate you for letting us know about this Roku voice remote and we would like to know more about this issue. 

Before we proceed we would like to know the following to assist you better:

• Is this the remote that came with your Roku device or was this purchased separately?
• Were you able to pair this remote the first time you activated this device?
• When did it start having problems pairing?
• What Roku device is paired with this remote?

We'll be waiting for your reply and assisting you further with this issue. 

Thanks,
Jharra

[HDMIGuy]

@brimca Instructions to sync new remote if you can not get yours to work.

If you do not have a second Roku remote that already works with your streaming device, you can restart your streaming device to put it in pairing mode. When your streaming device is powered on, it will automatically enter pairing mode and look for remotes.

Use the following steps to restart your streaming device.

1. Remove the power cord from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cord

https://support.roku.com/article/360011621473

[brimca]

The device was unplugged and I was not able to connect it to the new remote since I can't get into the settings.  The remote is completely dead.

[brimca]

• Is this the remote that came with your Roku device or was this purchased separately?  The remote that stopped working came with the device.  
• Were you able to pair this remote the first time you activated this device? Yes, I was using the remote for the past few years. 
• When did it start having problems pairing? Last week.  It was working and as I was clicking through menu, it stopped working completely. 
• What Roku device is paired with this remote? It is paired with the one in my living room. (Not sure what you are looking for here....)

[RokuJharra-Q · Accepted solution]

Hi @brimca thanks for the reply!

We appreciate you for providing the important information we requested. Please consider the following steps to address the issue. We recommend pairing the remote with your Roku device to evaluate its status.

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the Roku remote feature to see if this makes any difference.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Thanks,
Jharra