Remotes

[Pittpa]

It’s when we’re sitting around talking and/or listening to music through a Bluetooth speaker.  I suspect the remote is hearing a command that it thinks is a request to turn on the TV.  I’d like to prevent this without turning off the switch on the side of the remote because disabling the microphone kind of defeats the purpose of finding the lost remote using the microphone. Plus having to turn it off and on every time I want to use it is inconvenient and just one more thing to remember when I turn off the tv. What can I do?

[RokuTakashi]

Hi, @Pittpa

Thanks for reaching out!

I understand the issue you have encountered with the Roku Voice Remote Pro, and I'm here to help.

To troubleshoot the issue, here's the step you can perform:

Reset your Roku remote.

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back 

  and Home for 20 seconds.

Once restarted, re-pair the Roku Voice Remote Pro once again to test and see any improvements.

Hope this helps, and let us know what you find out.

Thanks,
Roku Community Team.