Remotes

[Perry2]

My Roku continues to Sroll with batteries out.

[PenD]

I returned a new Roku Streaming Stick because it kept scrolling.  Got a new one, same problem!  This is all after returning a Roku tv because picture was blurry and had no TV settings available.  The remotes seem to be defective.  Please help. I'm about to return again and find another Streaming device.

[RokuArvyS]

Hi @PenD

Welcome to the Roku Community

We totally understand how much important is your remote to navigate on your Roku Streaming Stick, let's work on it to fix your concern.

We need to gather more information about your issue:

• Are you experiencing an issue after you remove the batteries on the remote and put it back on?
• Have you tried to set up new batteries on your Roku remote?

If so, please provide us your device ID or serial number so that we can assist you better.

Warm Regards,

Arvy

[Perry2]

My Roku scrolls constantly it will not stop on anything

[Perry2]

No and it keeps scrolling with batteries out!

[Perry2]

I’m sorry it is a Vizio TV. I have a Roku plugged into my TV, and I use the Roku remote that came with it.

[RokuNimfa-C · Accepted solution]

Hi @Perry2, 

Welcome to the Roku Community. 

We would like to help you find out what's going on with your Roku device. Were you able to restart your Roku device from the Setting menu? If so, go to Settings > System > System restart. If this is impossible to do, we suggest you unplug the device from the power source for 10 - 15 minutes and see if it helps. 

Let us know how it goes. 


Regards, 
Nimfa

[chuckp235]

Hi, my Roku TV keeps scrolling and it's completely out of control. I've been working in IT Tech Support for over 30 years and there are no fixes that have resolved this issue so far. Last night I noticed my Roku remote starting acting strangely with a little delay. Then later I noticed that my Roku device kept asking me to setup my remote which I tried to do this evening. However, this evening I was not able to get my Roku remote working and instead it will just endlessly scroll so I no longer have any control over my remote or Roku device - they are DOA. Strange thing is that I have a second Roku device in my bedroom and when I tried using that remote it behaved exactly the same way. I tried factory resetting my bedroom Roku device and all that did was factor reset my Roku device which I still have no control over that remote control. My remote doesn't have a power button or a reset button so mine is the model that pairs when you install the batteries. Nothing worked. I also unplugged EVERYTHING fro 20 minutes which also had NO EFFECT. Please help me get my Roku devices working or I'll just pay the money to purchase Apple TV because I know that those devices, do, in fact, work. Please help me remain your customer..... Thanks in advance for your help....

[chuckp235]

This quite clearly is planned obsolescence as BOTH of my Roku remotes began acting this way last night and this morning. Up until then they had BOTH been behaving normally. I've watched all the YouTube videos, I've read ALL the support articles and read ALL of the Roku support threads and TRIED EVERYTHING. So, what will it be? Will you tell me to simply get over it? Or, will you help me resolve this troubling issue effecting BOTH of my Roku remotes on the same day and keep me as your customer? Otherwise, I'll believe in Apple Computer?.......

[RokuCarly]

Hi @chuckp235

Thank you for posting here at the Roku Community.

We recognize your concern about having issues with your Roku remote and we'd love to help you with this.

Before we give you further assistance, we would like to ask you a couple of questions first:

• Have you tried to remove the batteries from your remote? If so, does your issue still occur?
• Are you able to stop the scrolling if you press any button?

Keep us posted and we will be happy to continue assisting you.

All the best,

Carly