Remotes

[AlisonMorg]

So I moved in April and in that move, my daughter lost her Roku remote. So the Roku is now not set up to our new wifi. I have the Roku app on my phone to control it but without it being set up on the wifi, it's useless to me. I bought an off brand replacement remote in hopes it would work. But no luck. Idk how to set the Roku up to the new wifi without a remote. Any ideas? I am at a loss. I have a Roku Stick Express 4k+ that had a voice remote. 

[Strega2]

Stick and Express are two different models of Roku.  Sticks will only work with Wi-Fi remotes (which the universal remotes are not – they are usually IR-only.)  The Express will work with a universal remote if it has Roku codes.  Do keep in mind however, that Roku codes and Roku TV codes are also different!  So, if your universal remote has both, make sure you have entered the Roku code, not a Roku TV code.

By the way, another option is to set the SSID and passphrase of the new router to match the old router.  Then your Roku, and everything else that you had at the old location, will just automatically reconnect. This is generally the easiest way to move.

[AlisonMorg]

It just says Roku Express 4+ but its like a stick that plugs into the tv so i thought it'd be a stick lol where do i find the roku code? i don't know the old wifi at all. i got a whole new company when i moved. im afraid im SOL. I don't want to buy a whole new roku. 

[Strega2]

That’s weird – sticks DO plug straight into the TV.  Expresses have an HDMI cable from the Roku to the TV.  Do you have a 4-digit model number?  Does it show the model number in your Roku account?

When I said code, I was talking about an IR code set that you need to program into a universal remote that tells it what kind of device it is controlling.  These are typically listed in a document that comes with the remote control. (If we are talking about a “Universal” remote that controls many devices.)

[AlisonMorg]

Okay I lied lol it does have an HDMI. In my head, I was thinking that would be the stick but there is an HDMI going from the tv to the stick. And the remote was like a knockoff Roku remote. It came with no instructions unfortunately. 

[Strega2]

By the way, I have managed to find people’s old SSID/passphrases stored on the phones or laptops. For example, on an Android phone the path is roughly: Settings -> Network & Internet -> Internet -> Saved networks -> [select your old network] -> Share.  This brings up a screen with a big QR code with the Wi-Fi password displayed under it. (In tiny text that you might miss if you aren’t looking for it.)

[Strega2]

OK - does the remote claim to be a knock-off Roku player remote or a knock-off Roku TV remote?  Because Rokus and Roku TVs are NOT the same.

[AlisonMorg]

I just realized the description of the remote says "Replacement Remote Control for TCL Roku TV"