Remotes

[jcausley11]

I’ve got a Streaming Stick Plus from a few years ago, and I just bought a second hand JVC TV to connect it to - it’s 18 months old, model no LT32C360.

Sadly, my Roku’s TV and volume control functionality is not working with this new TV. I’ve tried resetting the device, changing HDMI port, and enabling the ‘HDMI CEC Control’ setting on the TV (which I believe would be required).

Has anyone got any suggestions on how I might be able to get the volume and TV on/off function to work?

Thank you!

[makaiguy]

Your JVC likely responds to a different set of Infrared commands than the previous set the remote was set up for.

Retrain the remote via Roku menu path: "Settings -> Remotes & devices > Remotes"

Arrow down to select your Remote (in use).

Now select "Set up remote for TV control"

.. And follow the prompts.

[jcausley11]

Thanks for this - sadly, I have already tried recalibrating and it hasn’t worked!

[Tivoburkee]

It's a used tv right? Maybe the tv is faulty and not accepting IR commands? Do you have any remote that works with it? 

[makaiguy]

@jcausley11-

I had this problem one time, and was able to set the remote up for a different TV as a new remote, rather than reprogramming it as an existing remote.

Settings > Remotes and devices > Add devices > Remote

[jcausley11]

Thanks for the advice everyone.

• I have sadly already tried re-programming the remote, which hasn’t worked.
• The TV has a remote that came with it, which works fine, so I assume the IR functionality is fine.
• Good idea about adding the remote as a new one - I just tried this though and sadly it didn’t work!

any further advice would be much appreciated!