Whenever I use the remote to scroll it just continue scrolling and doesn't stop, even when I take the batteries out. it doesn't matter what screen I'm on it just keeps on doing it. Is there any way someone has any information on how I can get this to stop?
Thanks for the post.
Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
Have you tried new batteries?
I am having the same problem. When I click a button to turn on the tv and get to the menu it is just scrolling and won’t stop. We have tried new batteries and rebooting the device.
Look for other remotes in the room, in cushion, under a book, sounds like IR interference.
My roku is scrolling non stop. I have unplugged it, reset it and I've checked the other remotes and changed batteries. When I reset and it has the pick language screen all it does is scroll fast. I'm not sure what to do next....
Thanks for the post.
If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.
Thanks,
Danny
I am having same issue. How do I contact you Danny?
Click on his name then "View Profile". Look for the "Contact Me" section and "Send this user a private message".
Hello Dear,
since this morning my ROkU TV screen has been scrolling with no stop
i followed the steps you've suggested by it didnt work
kindly advise