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Cass71
Newbie

How to get a Roku remote to pair?

I hooked up my streaming stick to my TV. Last time I used it it worked just fine and now I get a screen that goes to the remote Help page. How can I get a Roku remote to pair to my stick? I have 3 remotes and none of them have the pairing button, I tried taking the batteries out and putting them back in nothing I do seems to work. What do I do? 

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Tivoburkee
Community Streaming Expert

Re: How to get a Roku remote to pair?

You newest Roku wifi remote doesn't have pairing button, the rc-gz1 remote. What are your remote model numbers? Look in the battery compartment. Does any of your Roku remotes have microphone button? Before the rc-gz1 remote all remote without a pairing button were IR remotes, useless on Roku sticks since they can't accept IR commands at all. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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