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Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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josh44s
Level 7
3 weeks ago

TV controls stop working after opening Disney+ app

I have a Roku Ultra that I can control my Samsung TV with just fine (volume/on/off), except after I open the Disney+ app on my Roku. After doing so, all TV controls stop working until I manually turn the TV off and on again.

Any suggestions for how I might fix this or workaround it?

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RokuKarla
Community Moderator
Community Moderator
3 weeks ago

Re: TV controls stop working after opening Disney+ app

Hi @josh44s

Thanks for posting here in the Community.

Make sure that your Roku Operating System and app version are up to date. To do this, on your Roku go to Settings > System > System Update and then press the "Check Now" button. Your Roku will update its Roku software and any apps that have an available update. After that restart the device.

For more information, check out this support link: How to update the software on your Roku TV™ or Roku® streaming player

Let us know if there's any difference after.


Regards,
Karla

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