Hi, @padler643
Thanks for posting, and welcome to the Roku Community.
We understand your concern with your Roku remote that does not work as intended, and we'd like to gather more information for us to take a closer look at your situation and help.
Can you please provide the details below:
- What specific Roku remote model do you have?
- What specific issue and behavior does your Roku remote have?
- When did you first experience the issue, and what troubleshooting steps have you taken so far in an attempt to resolve it?
In the meantime, we recommend performing the troubleshooting steps below:
- Reboot your voice remote
- Reboot your streaming device
- Replace or recharge the batteries in your voice remote
- Re-pair your voice remote to your streaming device
- Tip: You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.
Keep us posted on how it works.
Thanks,
Kash
Takashi O.
Roku Community Moderator