Remotes

[DBDukes]

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@angrycustomer wrote:

I Love it when Corporate geeks are asked for an answer and they tell you to go somewhere else to find the answer instead of answering NOW....Roku devices are badly flawed and poorly designed at best...

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My Roku devices work great. I wonder what I'm doing wrong.

[angrycustomer]

I have discovered that any Sony Bluray remote when the player is connected ...will turn on the TCL-Roku on fast and easily and auto start the display of the Sony....U can buy a SonyBluray remote for About $4.25 only.....

[dirtslayer]

I too have a remote issue, going around in circles for help. One evening it quit. Streaming stick 3810x. Purchased 2-3 months ago. Was not dropped, etc. Tried every suggestion I've found, repeatedly. No pairing light at all. Very unhappy, remotes should last more than a couple of months.

[RokuKariza-D]

Hi @dirtslayer

We're here to help!

Please reply here with the serial number of the Roku device associated with the affected remote. It can be located at the back of the stick itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[Drosas]

You gus always tell the customer to check the your page but there is not solid help fro you guys. Soo disappoint

[RokuMary-F]

Hi @Drosas,

Thanks for posting in the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? What Roku model device are you using? What troubleshooting steps have you taken so far to try to resolve the issue?

Keep us posted with the details.


Best regards,
Mary