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jklump
Reel Rookie

How to fix: Remote batteries showing solid green light

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My remote on my streaming stick quit working and I tried to re pair it. Now, when I put the batteries back in the green light in the battery compartment comes on solid and will not go off. I  have tried this several times with the same result. Please help.

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RokuDanny-R
Retired Moderator

Re: How to fix: Remote batteries showing solid green light

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@jklump 

Thanks for the note.

If you are having issues with your enhanced remote, we would recommend checking out the troubleshooting steps available on our support site: 'How to fix your Roku® voice or simple remote that is not working'.

Please keep us posted.


Thanks,
Danny

 

Related topics that you might find helpful:

Danny R.
Roku Community Moderator

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15 REPLIES 15
RokuDanny-R
Retired Moderator

Re: How to fix: Remote batteries showing solid green light

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@jklump 

Thanks for the note.

If you are having issues with your enhanced remote, we would recommend checking out the troubleshooting steps available on our support site: 'How to fix your Roku® voice or simple remote that is not working'.

Please keep us posted.


Thanks,
Danny

 

Related topics that you might find helpful:

Danny R.
Roku Community Moderator
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jklump
Reel Rookie

Re: How to fix: Remote batteries showing solid green light

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Fixed all problems! I think fresh batteries are the key. Mine were only 2 months old. Do these remotes eat batteries?

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BettyMilam
Newbie

Re: How to fix: Remote batteries showing solid green light

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I have already done all the steps in the roku support info, green light was flashing as it said it should but the remote still isn't working my tv. I see my screensaver, it worked just fine this morning.

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BettyMilam
Newbie

Re: How to fix: Remote batteries showing solid green light

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Thanks for the help, I had to reset/reboot my modem, redid everything the solution instructions said, remote working fine now. We had  storm & lighting everyday, because it was working fine just this morning. Betty

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CaiZa2114
Reel Rookie

Re: How to fix: Remote batteries showing solid green light

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I have changed batteries, rebooted, unplugged...you name it. The light flashes green immediately after batteries are placed and the screen is stuck on “pair.” Does the enhanced work with the 3810x? Should I just take it back?

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mkat8485
Newbie

Re: How to fix: Remote batteries showing solid green light

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Tried this. Doesn’t work. 

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ShahMaj
Newbie

Re: How to fix: Remote batteries showing solid green light

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Nothing works from your link. Solid green light refuses to go.

RokuDanny-R
Retired Moderator

Re: How to fix: Remote batteries showing solid green light

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@ShahMaj

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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angrycustomer
Binge Watcher

Re: How to fix: Remote batteries showing solid green light

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I Love it when Corporate geeks are asked for an answer and they tell you to go somewhere else to find the answer instead of answering NOW....Roku devices are badly flawed and poorly designed at best...

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