Remotes

[Emily36]

I am having issues where my remote will not connect. I cannot contact anybody for help. When I go to support on the website I am put in an endless cycle of it sending me to support, then choose my issue, then gives advice, then says to click support...and so on. Can somebody please help me and give me an email to contact or a phone number I can call?

[RokuJharra-Q]

Hi, @Emily36 Welcome to the Roku Community!

We appreciate you reaching out about the issue you're having with your Roku remote. We are here to assist you and are eager to help.

To get started, could you please specify which type of Roku remote you have? Is it the Roku simple remote, the Roku mobile app remote, or the Roku voice remote? 

We also recommend visiting our support page for instructions on:

• How to set it up and pair your Roku voice remote
• How to set up your Roku simple remote
• How to use the Roku mobile app to control your Roku streaming device without a remote

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,
Jharra