Remotes

[Mystic143]

I have been dealing with the same issues for months now. Only works if I cut the power to the Roku and tv and turn it back on… it’s becoming really annoying. We have several Rokus in this house and only this one seems to have issues. Volume and power button just stop working while in the middle of watching. I have to get up to turn the tv off… can’t change the volume at all. Tried all the suggestions and nothing works but cutting the power and turning it back on! Seems this is an issue with a lot of people. Come on Roku. Get it together. 

[RokuJharra-Q · Accepted solution]

Welcome to the Roku Community, @Mystic143  @JassChatha!

Thank you for reaching out about the issues you're experiencing with your Roku remote's volume and controls. To assist you better, could you please provide some additional information regarding where and when you purchased the remote? Also, are you using a Roku streaming stick? If so, we recommend considering our HDMI extender, which may help resolve these concerns. You can find more information on how to obtain an HDMI extender on our support page.

We greatly appreciate your cooperation!

Thanks,
Jharra

[cnh1234]

I've had the Roku TV and the remote that came with for about 6 years. The volume buttons barely respond now. Everything else works great!

[RokuJharra-Q]

Hi, Thank you for the update, @cnh1234!

We greatly appreciate the feedback and information you, along with other community users, have provided information regarding this volume remote issue. We are dedicated to assisting our Roku users with any challenges they may face.

Please feel free to reach out if you have any further reports or issues with your Roku device or TV. Whether you start a new thread or inform us about any problems you're encountering with your Roku device, we truly want to help, and your input is valuable to us.

Please rest assured that we are actively working to resolve this issue as quickly as possible.

Best regards,
Jharra