Remotes

[Santown1961]

The power and volume buttons work just fine. The guide does not come up and the channel buttons will not work unless I press the home button and then go back to live tv. I have a roku television. 

[RokuKariza-D · Accepted solution]

Hey @Santown1961

Thanks for the post.

We would recommend starting with the troubleshooting steps suggested in this Support link: How to fix your Roku® voice or simple remote that is not working. If still no dice, please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We suggest reaching out to the TV manufacturer's customer support team to report the issue and get help.

For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

I hope this helps!

All the best,
Kariza