Hello @Samantha303,
Thanks for reaching out to the Roku Community.
Let us help you get rid of the message but we need more details. What Roku remote do you have, a simple or voice remote? When did the issue occur? Have there been any recent changes made on your Roku device that might cause the issue? What troubleshooting steps have you already taken to try to resolve the issue?
With more information, we will be able to assist you further.
Regards,
Nimfa
