Remotes

[RokuMary-F]

Hi @Swerdy5,

Welcome to the Roku Community!

I have passed along your information to our Support team. They will follow up and assist you through email.

We sincerely appreciate your patience and we are working on ways to better improve this process.


Best regards,
Mary

[Jshadoan]

I have the same issue and have retried on various days and also using the letter O and also the number 0 with the same error message.  Where can I email or get actual support for getting my “free” HDMI extender?

[personal information removed]

[Swerdy5]

Thank you Mary. I received an email from the support team and provided them with my address. Your help is much appreciated!

[Tim17]

I am also having the same issue, and keep getting the same error messages, can you help me? 

[RokuKariza-D]

@Wtan @KNAPPY9

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[RokuKariza-D]

@billtag

Appreciate the update.

Since you were in recent contact with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Thank you for your understanding.

All the best,
Kariza

[harley1690]

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@RokuMary-F wrote:

Hi @Swerdy5,

Welcome to the Roku Community!

I have passed along your information to our Support team. They will follow up and assist you through email.

We sincerely appreciate your patience and we are working on ways to better improve this process.


Best regards,
Mary

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Mary I updated my streaming equipment and purchased two sound bars and two 4K streaming sticks. I need 2 HDMI extenders for the sticks but the form is also not working for me. Can you have someone contact me so I can give them my info?

[nljewell]

I get the same Error message and I’ve tried numerous times in numerous ways. This is my third Roku device so its not ignorance here. The serial number is 

SO8Y422RAF5V
I hope I’m contacted soon. Im quite disappointed in ROKU  right now. The service seems insufficient. 

[BeSushie]

Hello, 

The form to fill out and get a free HDMI extender for the Roku Stick is not working. 

I have tried several time on different days and devices. My Roku stick is overheating and I would like the extender. 

Thank you 

[Deebest]

Why do you include information on how to receive your Free HDMI Cable Extender and not have the page process it?  I went to the page and it gives an error message of "cannot process your request at this time."  Fix it and send me/us the free item!