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RandallW
Reel Rookie

Express 4k+ has to be re-paired every few days

My Express 4K+ stops pairing with the TV every 2 to 3 days.  I have to go through the process of unplug, remove batteries, power up, and then re-pair the remote.  It’s a pain.  What gives?

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5 REPLIES 5
RokuERey
Community Moderator
Community Moderator

Re: Express 4k+ has to be re-paired every few days

Hi @RandallW,

Thanks for the post!

We'd love to help you with this but we need more details. Could you tell us how long you have been using this remote and when you started seeing the issue occur?

With more information, we can further take a look at it.

Regards,

Rey

ERey.
Roku Community Moderator
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RandallW
Reel Rookie

Re: Express 4k+ has to be re-paired every few days

I bought this last Christmas.  Worked OK for a couple months then the problems started.  I’ve replace batteries a few times and also switched from USB power to the wall wart.  Just did another re-pairing.  This time it lasted for 3 days which is typical.  Wife is ready to throw in the garbage.  Is there warranty?

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RokuERey
Community Moderator
Community Moderator

Re: Express 4k+ has to be re-paired every few days

Thanks for the update, @RandallW.

We'll communicate this to our Support team, and we've sent you a PM for further assistance.

Thanks,

Rey

ERey.
Roku Community Moderator
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JackSI
Newbie

Re: Express 4k+ has to be re-paired every few days

I am having the same problem. Two different tvs. Same type of remote

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RokuJohnB
Community Moderator
Community Moderator

Re: Express 4k+ has to be re-paired every few days

Hi @JackSI,

Thank you for posting about this issue, and greetings from the Roku Community!
We understand you're having trouble with your Roku remote. Help is here. Please try a new set of batteries.

If the problem still persists, please keep us posted.

All the best,

John

John
Roku Community Moderator
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