Wow. This is the second time I have had to enter this because Roku locked me out. It's a "service" that just keeps on giving.
Had a Roku Ultra and the remote kept locking up. Had to constantly take batteries out and after doing that it would then activate all the buttons that I pushed while it was locked up. So, I bought a new one that is rechargeable and it is doing the same thing. And of course none of the suggestions worked so I got on chat and after 30 minutes left ... again.
I also have had issues getting into a couple of apps. All of the sudden the login credentials would not work. Couldn't reset the password. Deleting and reinstalling didn't work. Couldn't get a live body on support. I would wait and wait and finally would leave chat. Posted in Roku community and received useless suggestions - after all community is a bunch of random people. And every single time I have tried to use chat it tells me the volume is heavier than usual and I quit after 30 minute. If it's heavier than normal, isn't it just .... NORMAL and you need to hire some more people?
I ended up unsubscribing from Roku and resubscribing on Amazon. And now it looks like I'm going to return my Roku Ultras that I just bought, find a new service and cancel here. Totally useless if your products and services have quality issues and I can never get ahold of anyone to fix it or easily leave feedback.
