Remotes

[Stitch2001]

Wow.  This is the second time I have had to enter this because Roku locked me out.  It's a "service" that just keeps on giving.

Had a Roku Ultra and the remote kept locking up.  Had to constantly take batteries out and after doing that it would then activate all the buttons that I pushed while it was locked up.  So, I bought a new one that is rechargeable and it is doing the same thing.  And of course none of the suggestions worked so I got on chat and after 30 minutes left ...  again.

I also have  had issues getting into a couple of apps.  All of the sudden the login credentials would not work.  Couldn't reset the password.  Deleting and reinstalling didn't work.  Couldn't get a live body on support.  I would wait and wait and finally would leave chat.  Posted in Roku community and received useless suggestions - after all community is a bunch of random people.  And every single time I have tried to use chat it tells me the volume is heavier than usual and I quit after 30 minute.   If it's heavier than normal, isn't it just .... NORMAL and you need to hire some more people?

I ended up unsubscribing from Roku and resubscribing on Amazon.  And now it looks like I'm going to return my Roku Ultras that I just bought, find a new service and cancel here.  Totally useless if your products and services have quality issues and I can never get ahold of anyone to fix it or easily leave feedback.

[RokuJharra-Q]

Hello, @Stitch2001.

Welcome to the Roku Community!

We appreciate you reaching out about the difficulties you’re experiencing with your Roku remote. To better assist you, we would like to address this issue and provide some helpful troubleshooting steps.

• Is this the remote that came with your Roku device, or was this purchased separately?
• Were you able to pair this remote the first time you activated this device?
• When did it start having problems pairing?
• Please provide the serial number of your Roku device. 

In the meantime, here are some steps you can try to troubleshoot your physical remote.

Reboot your voice remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

Thanks,
Jharra

[Stitch2001]

Both were remotes that came with the Roku.  All have paired fine and the issues started immediately.  Two failing gives a 30% failure rate for the ones I have purchased.  You can look at the serial numbers for the new ones when they are in your building next week.  I notice that you're not at all addressing your **bleep** service problems.  But, not my problem anymore.

[RokuTakashi]

Hi, @Stitch2001 

Thanks for posting here in the Roku Community.

We appreciate you for sharing with us your concern regarding the your Roku remote issue, and we're here to provide you with troubleshooting steps to resolve the issue. We recommend performing the troubleshooting steps below:

Reboot your voice remote

If your voice remote uses standard AA or AAA alkaline batteries, use the following steps to reboot your remote by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back     and Home     for 20 seconds.

Once this has been performed, re-pair your Roku remote to your Roku device.

For more information, you can visit this support article on How to fix your Roku voice remote that is not working.

We hope this helps, and let us know if you have further concerns or inquiries.

Thanks,
Kash