Remotes

[Ozymandias2000]

Hi, my voice remote for roku streaming stick+ had developed a problem, a few weeks ago the right arrow button became hard to use (needed excessive pressure to use, and then would often jump several spaces at once) but now it has stopped working completely. All the other buttons operate correctly from the remote, and I am a able to use the roku app on my mobile for all functions, but not all of my housejold has access to a mobile capable of using the app.

Adam

[Dragon3]

Problems with my Roku remote. The right arrow seldom works even when pressing down with force. I’ve attempted to reset the remote by following the steps and was unsuccessful. How can I get a replacement without having to purchase a new remote? Thank you

[RokuArjiemar]

Hello! @Dragon3,

Thank you for participating in the Roku Community!

We appreciate you contacting us regarding your Roku remote. We are happy to help.

Remote issues vary depending on the type of Roku remote. Before you begin troubleshooting, first determine which type of remote you use with your Roku streaming device: a Roku simple remote or a Roku voice remote.

This article will help you determine what type of Roku remote you have and then direct you to the right article with troubleshooting instructions for your specific remote. You will find instructions on how to fix your Roku remote's not connecting, responding, pairing, missing button presses, or any other issues that cause it to not work. Please check it here.

After you've figured out what Roku remote you have, visit the article for your specific remote.

• How to fix your Roku simple remote
• How to fix your Roku Voice remote

You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

Thanks,
Arjiemar

[RokuArjiemar]

Hello! @Ozymandias2000,

Thank you for your post in the Roku Community!

We're sorry to hear that you're experiencing difficulties with your Roku remote, especially with the right arrow not working. We're here to assist you.

This article provides instructions on how to identify your Roku voice remote and fix issues like delayed unresponsive, or missed button presses. 

Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

1. Reboot your voice remote
2. Reboot your streaming device
3. Replace or recharge the batteries in your voice remote
4. Re-pair your voice remote to your streaming device

For additional information, please check here.

You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

Please keep us updated on your findings. We would be glad to continue assisting you.

Thanks,
Arjiemar

[Remoteissue82]

I have this same issue. It is a problem with the remote, NOT with the pairing or an issue requiring a reset. Please send a replacement remote. 

[jrsjrs1]

Help, my right arrow directional button is not working. The rest of the buttons work fine

[jrsjrs1]

I have two Roku remotes for two different TVs. It happened to the one in the bedroom now it is happening to the one in the living room. Is there a fix to this? Very hard to push only one button, the one to the right

[Ozymandias2000]

Hi, 

II have tried all the measures that you mention and the right arrow still remains completely unresponsive, while all the others buttons work fine. 

Adam

[RokuCarly]

Thank you for responding, @Remoteissue82 @Ozymandias2000.

We appreciate you trying the troubleshooting steps provided. In this case, can you please provide me with additional information such as the following?

• Serial number of the Roku device this remote is currently paired to:
• Is this the remote that came with it? If not, when and where did you purchase this device?

We'll be looking forward to your update.

Best regards,
Carly

[Ozymandias2000]

Hi Carly, thanks for the response. 

The serial number for my device is YH006L037110.

And this is the original remote that came with this device.

Adam