Remotes

[jmjohn12]

This is an update to my previous post several weeks ago:  I finally got frustrated with the lack of response through this forum and simply opened a chat session with ROKU customer support.  I had a new remote within a week!  The new one works very well too. 

I suggest that those of you who are still having issues do the same.

[Intowild]

@jmjohn12could you point us to the customer support chat? I am not seeing it.

[RokuEuniceL]

Hi @suest7 @Intowild,

Thank you for posting here in the Roku Community!

We apologize for any inconvenience this may have caused you. We would be glad to assist you further. We have sent you a private message through the Roku Community to help you resolve the issue. Please check your inbox, as we have contacted you from there.

We hope to hear back from you.

Sincerely,
Eunice

[jmitchward]

I bought a Roku Express 4k+ streaming stick on August 11, 2023. My experience has been the same as many in this thread, the right arrow on my remote has stopped working over the last few months.

[suest7]

I got absolutely no joy from Roku - bought the stick Aug 23 and another remote in Dec 23 - that stopped working 2 months later. Roku palmed me off. Told to use the app on my phone. I never got a real solution, replacement - or any form of help from Roku. Useless remote, company and customer service. Bought a Google streaming stick and wont look back. 

[ImKukie]

It's my belief that the issue is with the streaming stick and here's why..

All of us with this complaint seem to be using it with the streaming stick. Not sure if this is also a match but does everyone also use the voice remote too?

I have 3 devices and my issue with the directional pad not working is only happening on my one device with the 4k  streaming stick.  When I connect the remote, it immediately works fine & then after watching tv a bit and I try to use the remote again... it stops working and I have to resort to the remote in my app.

I was about to buy a new remote when I decided to use the remote on one of my other devices that has never given me issues. I pair it just fine and it works... I assumed (incorrectly) that my problem was resolved but guess what... The directional pad stopped working. Pairing it back to my other system, and it continued to work fine without issue.

So now I know, its got to be the stick itself or the code in the pairing but none of the other options worked when I declined the first one so it seems to me a programing issue with the actual streaming stick.

Question is... how do we resolve it?