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Difficulty pairing remote and cursor randomly jumps on Roku Ultra

I am extremely disappointed with the Roku Ultra streaming device. From the very beginning, the setup process was unnecessarily complicated, particularly when trying to pair the remote. It took multiple attempts, and even after successfully pairing it, the frustration didn’t stop there.

Once the device was set up, I encountered an even more irritating issue: the cursor on the screen would randomly jump around, making navigation an absolute nightmare. I tried everything to resolve the problem, including updating the software to the latest version, but it made no difference.

As a last resort, I performed a factory reset, hoping it would solve the problem. Unfortunately, the issues persisted. For a premium device, I expected far better performance and a smoother user experience. Instead, I was left with a product that failed to meet even the most basic expectations.

Save yourself the headache and consider other options—this device is simply not worth the hassle.

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1 REPLY 1
JWS9518
Binge Watcher

Re: Difficulty pairing remote and cursor randomly jumps on Roku Ultra

It is possible that it is defective.  If you are within you return window, I would exchange it for a new one.

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