I am having this issue, please fix it. My remote worked two days ago and I was able to change the volume and control the power. However, it is now no longer working. I have tried to repair the device and to Set up remote for TV Control and it continues to play the music and tell me that my device cannot control audio and power, even though it worked TWO days ago. Please fix this.
Issue ID 83-193-230
Roku Device Model: 3800RW - Roku Streaming Stick
Television: Westinghouse TV Model EU24H1G1
So when it loses the tv controls, its not coming back until you reprogram it again, so:
settings> remote & devices> remote> remote in use> program tv> follow prompts
ISSUE ID: 62-193-247
Model: 3900X - Roku Express
Serial number: --------4862
Software version: 10.0.0 build 4195-51
Voice Remote RC128
Sharp TV LC32SB28UT
Voice remote unable to control TV power and volume after OS update to 10.0. - tried reset and re-pair with no luck,
My Roku streaming stick remote was working fine until 5/13/2021. Today, 5/14/2021, I could not power up my TV through my remote. I changed the batteries, unplugged the streaming stick USB connection for several seconds and re-plugged it, tried a different USB port and tried re-syncing the remote to the stick.
None of the above worked.
Model: 3931RW- Roku Express+
Serial Number:X00400T6LA (S01229A6LAJY)
Software version: 10.0.0 ▪︎build 4195-AE
Issue ID: JY-193-413
Roku's May firmware update broke the sound and mute function on my remote, I have tried re-pairing and TV codes, but nothings seems to work. I have a model 4660X - Roku Ultra, issue ID: 42-193-062. is there a way to unload the May firmware update or maybe go back to an early update? Please help resolve this issue.
Volume problem with last update.
model 3810X Roku streaming stick+
Samsung. Model No. QN75Q6FNAf
issue I’d 85-193-623
Model: 3810x roku streaming stick +
S/N: YH00DD049951 (C1397D049951)
Samsung TV TH01 UN55JU6700FXZC
Issue ID: 51-193-624