Roku model..4670RW-roku ultra
ISSUE ID 54-193-656
My two remotes that stopped working properly after the recent update are now working properly again. I went to Settings, Remotes & devices, Setup a new device, Remote. All remote functions work again.
13-193-690 Volume and mute just stopped working this morning. Nothing works to fix it. .
"My two remotes that stopped working properly after the recent update are now working properly again. I went to Settings, Remotes & devices, Setup a new device, Remote. All remote functions work again."
It won't stay that way. That's the problem.
I'm having the same problem, however, I think that the remotes are being reported incorrectly and therefore configured incorrectly. My voice remote is being reported as a "gaming remote" in settings, not a voice remote. I cannot change the remote nor remove it. Rebooting temporarily fixes the problem, probably some default system setting that works until it is overwritten.
Roku 4660X - Roku Ultra with Voice Remote
Software 10.0.0 Build 4195-46
Roku model: 3931R - Roku Express+
TV make/model: Westinghouse/LD-3240
Issue ID: SS 193 731
Things have gone from bad to worse!
I could never get a response for the battery problem, now I have the volume problem too.
Trying to set the remote for TV control I get a message saying my remote is asleep go back to my voice remote and press OK to continue - it loops again, again, again.....
Maybe Roku should be considering replacing our devices and making good for the damage done by their I T department
My two roku control's won't change the volume. I did reset both.
What does a subset meant? 10 or 1 million?
Your working on the problem, what does that mean? Fix in the next 24 hours or in the next year?
The language is vague doesn't provide any information.