Remotes

[KarmenJohannes]

Roku model..4670RW-roku ultra 

Tv..sharp..serial-55G172055H23720

Device id..KX9983914554

ISSUE ID 54-193-656

[Gerget]

My two remotes that stopped working properly after the recent update are now working properly again. I went to Settings, Remotes  & devices, Setup a new device, Remote. All remote functions work again.

[jamesgerboc]

13-193-690 Volume and mute just stopped working this morning. Nothing works to fix it. . 

[JBStreaming]

"My two remotes that stopped working properly after the recent update are now working properly again. I went to Settings, Remotes  & devices, Setup a new device, Remote. All remote functions work again."

It won't stay that way. That's the problem.

[Generic_Member]

I'm having the same problem, however, I think that the remotes are being reported incorrectly and therefore configured incorrectly.  My voice remote is being reported as a "gaming remote" in settings, not a voice remote.  I cannot change the remote nor remove it.  Rebooting temporarily fixes the problem, probably some default system setting that works until it is overwritten.

Roku 4660X - Roku Ultra with Voice Remote

Software 10.0.0 Build 4195-46

[Tyizwal]

Roku model: 3931R - Roku Express+

TV make/model: Westinghouse/LD-3240

Issue ID: SS 193 731

[pb244]

Things have gone from bad to worse!

I could never get a response for the battery problem, now I have the volume problem too. 

Trying to set the remote for TV control I get a message saying my remote is asleep go back to my voice remote and press OK to continue - it loops again, again, again.....

[VAR]

Maybe Roku should be considering replacing our devices and making good for the damage done by their I T department 

[Pinkylee]

My two roku control's won't change the volume. I did reset both. 

Code 27-193-785

Code 00-193-772

[bkreuznach]

Roku employee:
What does a subset meant? 10 or 1 million?

Your working on the problem, what does that mean? Fix in the next 24 hours or in the next year?

The language is vague doesn't provide any information.