Remotes

[Cm314]

I have same issues!!  So does my sister!  Power and volume work but not the arrow buttons to select!  Its always done this from day one!  Intermittently works but now not working at all besides power and volume!!  

[Cm314]

How did u reset it?  On a website?

[RokuMary-F · Accepted solution]

Hi @Cm314,

Welcome to the Roku Community!

We understand that you are having a remote issue with the arrow button not responding. We are happy to take a closer look to see how we can help get your Roku remote up and running.

Have you tried changing the batteries and have you tried re-pairing the remote? We suggest you follow the steps below to check if that resolves the issue:

1. Press the Home button on your Roku remote
2. Scroll up or down and select Settings
3. Select System
4. Select System Restart to restart the device

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Official Roku Support

Please keep us posted and we'll continue assisting you from there.

 

Best regards,
Mary

[Fedup110]

How can we scroll up and down thro settings when remote isn't working?

[RokuMary-F]

Hi @Cm314,

Thanks for the note.

We'd like to take a closer look to see if there's anything else we can suggest to help but we need more details.

Here are a few questions here to better understand what you're experiencing:

• When did this issue first start occurring?
• Do you have the Roku voice remote or Roku Voice Remote Pro (rechargeable battery)
• Have you tried re-pairing the remote?
• What are the steps to reproduce the issue you are seeing?

We also suggest performing the power cycle by unplugging your TV for about 2 minutes. This includes unplugging the HDMI cables from the TV, and the power supply. 

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[tom520]

my home pg list several selections but not one of the these is settings--what now

[RokuNimfa-C]

Hi @tom520, 

Welcome to the Roku Community. 

We would like to know how we can help. Could you provide with us more details about your concern? A step-by-step of the issue you are seeing would be helpful for us to replicate the issue. Kindly, also provide us the information requested posted by @RokuMary-F.

Keep us posted on what you find out. 


Regards, 
Nimfa