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Miguelxt
Newbie

Remote won’t pair light blinking but stuck on pair your remote screen

I have been trying to Connect my Roku remote to my Roku tv and it doesn’t want to Remote won’t pair light blinking but stuck on pair your remote screen. Can someone help? It used to work until the power went out.

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5 REPLIES 5
RokuKarla
Retired Moderator

Re: Remote won’t pair light blinking but stuck on pair your remote screen

Hello @Miguelxt

Thanks for reaching out to the Roku community!

Could you try re-pairing your remote to your Roku device and see if that will resolve the issue you're experiencing? We recommend doing basic troubleshooting steps on that Roku remote and checking if these steps would resolve this issue: "How to resolve issues with your Roku® simple remote or Roku voice remote?"

Please keep us posted and we will be able to assist you further.

.

Regards,
Karla

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BVI_Heeling
Reel Rookie

Re: Remote won’t pair light blinking but stuck on pair your remote screen

I have the same issue. Can't pair my remote. Been through every troubleshooting tip multiple times with 3 different sets of new batteries (out of the box). I have been trying to Connect my Roku remote to my TV and it won't!

Light continuously blinking, but stuck on "Pair Your Remote" screen. Can someone help?

It used to work effortlessly, until it just stopped and I changed the batteries thinking they were worn out. From that point forward, I followed every troubleshooting tip and other tips on You Tube. 

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RokuNimfa-C
Retired Moderator

Re: Remote won’t pair light blinking but stuck on pair your remote screen

Hi @BVI_Heeling

Welcome to the Roku Community. 

We apologize it wasn't a smooth experience for you setting up your Roku remote. Can you please provide the serial number of your Roku device paired to your Roku remote from Settings > System > About? I'll be able to pass it along to our Support team who can assist you further.

We'll keep an eye on your response. 


Regards, 
Nimfa

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BVI_Heeling
Reel Rookie

Re: Remote won’t pair light blinking but stuck on pair your remote screen

I'm much more "Common Sense" and "Logic", than I am Tech. So I am repeating the meat of the the Community Moderator's response:

     "Can you please provide the serial number of your Roku device paired to your Roku remote from Settings > System > About? I'll be able to pass it along to our Support team who can assist you further."

HOW do I get to "Settings > System > About?" without using the remote, that won't "Pair"?

There doesn't seem to be any logic behind those instructions!? Somebody HELP please! 

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renojim
Community Streaming Expert

Re: Remote won’t pair light blinking but stuck on pair your remote screen

@BVI_Heeling, yeah you have to wonder about those canned responses.

You can find the serial number or device ID written on the device itself.  They seem to be under instructions to always request that before going any further.

Roku Community Streaming Expert

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