tjreilly70
Reel Rookie
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05-14-2023
08:09 AM
Stick model: 3820x
Serial: S09042AKJNH6
factory restored the unit and get the pair remote screen but no matter what remote I try to pair it with the green LED just keep flashing and the stick never acknowledges the pairing process.
have tried with multiple Roku remotes.
the Voice Pro
the voice remote from my Ultra
and the voice remote that came with the stick.
none of which will pair with the unit.
please help. Need this unit to be operational for our RV this week.
1 Solution
Accepted Solutions
renojim
Community Streaming Expert
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05-14-2023
12:02 PM
Are you using the cable with the wireless receiver? Without it you won't be able to get any remote to pair (or do much of anything else).
Roku Community Streaming Expert
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Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
1 REPLY 1
renojim
Community Streaming Expert
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05-14-2023
12:02 PM
Are you using the cable with the wireless receiver? Without it you won't be able to get any remote to pair (or do much of anything else).
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.