Remotes

[Gremlin]

I didn’t think you could control a Roku stick from a harmony hub remote but was at a friends house and he had it working. Came home and I select find network devices peer the instructions and no dice. Did a search and found the thread about setting advanced settings to enabled or permissive and tried both settings followed by reboots and still the harmony can’t find my roku4k stick 

 have a 3820R2 streaming stick 4K on 14.1 software. Any one have other thoughts?

[Gremlin]

I tried powering off and on the roku, and I tried rebooting the harmony hub. I validated both Harmony and Roku are on the same subnet (10.0.0.x addresses) 

I'm using a Roku Streaming Stick 4K 3820R2 on 14.1 software. Any other thoughts would be great I'd love to have this working. 

Issue ID is 5M-047-211

[RokuTakashi]

Hi, @Gremlin 

Greetings, and welcome to the Roku Community.

I see that you are having an issue with connecting your Harmony Remote to your Roku device, and I'm here to help.

I found helpful instructions on how to add Roku to your Harmony setup. Kindly follow the guideline steps in this link: Harmony Experience with Roku

Once you're all set-up, you can proceed to follow the settings setup below to ensure that your Harmony remotes remain functional with your Roku device.

1. Go to: Settings > System > Advanced System Settings
2. Select: Control by mobile apps
3. Change "Network Access" to "Enabled"

Hope this helps, and let us know if you need further assistance. I'm here to help.

Thanks,
The Roku Community Team.

[Gremlin]

Per my first post I have already tried this to both enabled and permissive, and neither works.

[Gremlin]

@RokuTakashi So any further thoughts on this? I have three hubs on the network, none of them will see the Roku Stick. I'm trying again after the outage this weekend from the  Harmony servers.

To be clear, I've never had the Roku working with this harmony and am attempting to get it to work.

[RokuTakashi]

Thanks for the update, @Gremlin 

I see that you are still having trouble setting up your Harmony remote with Roku. 

I found this helpful article by Harmony to successfully set up your remote here: Harmony and Roku

If you encounter further issues, you can contact Harmony's support team and inquire for assistance in connecting their remote with your Roku device.

Thanks,
The Roku Community Team.

[renojim]

@Gremlin, does the Roku mobile app find your stick?  If not, it may be something about your network.

Roku Mobile App - Free for iOS® or Android™ | Roku

[Gremlin]

The mobile app does work just fine. Turns out two out of three harmony's in my house could see the roku but the other one (the one I wanted to work) could not. I reached out to harmony support and we did two things that I'm not sure what solved the issue.

1) They were attached to my hub, so not sure if they did something

2) I moved the hub and the roku into a different room from the other room they are in, that room had another wifi access point in it and then the harmony seemed to find the roku. Prior to moving the other two harmony's could see the roku so I don't know how this could've made a difference (one of them is in a different building). But maybe...

[RokuTakashi]

Hey, @Gremlin 

I appreciate you for keeping us posted.

Thanks for confirming that the Harmony Support Team was able to help you connect the remote to your Roku device.

If you have further concerns or inquiries, feel free to reach out to us or post a new thread in the Roku Community.

Your continuous engagement is greatly appreciated.

Thanks,
The Roku Community Team.