Remotes

[Dlazard]

I’ve had my Roku express 4K package for about two months and it was working perfectly and now the microphone button won’t work all of a sudden! All the buttons on the remote work except for the microphone button, but if I push on the microphone button manually pushing the ok button on  the TV , it works just the microphone button itself on the remote won’t work help

[RokuTakashi]

Hi, @Dlazard

Greetings, and welcome to the Roku Community.

Thanks for sharing your concern about the voice button on your Roku remote. I'm here to help.

Let's start by performing a troubleshooting step with your Roku remote to resolve the issue. Please follow the step-by-step process.

1. Reboot your voice remote
2. Reboot your streaming device
3. Replace or recharge the batteries in your voice remote
4. Re-pair your voice remote to your streaming device

Reboot your voice remote

1. Open the battery compartment located at the back of the Roku remote.
2. Remove the batteries.
3. Re-insert the batteries.

Reboot your streaming device

Use the following steps to restart your streaming device.

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV
5. Once you see the Home screen, try to use your remote to control your device

For more information, you can visit this support article on How to fix your Roku voice remote that is not working

Hope this works, and keep me posted on what you find out.

Thanks,
The Roku Community Team.