Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
StreamNow
Reel Rookie

Crackle keeps automatically loading

Jump to solution

I’ve seen this posted, but never a resolution.   I went to my parents to try to log into Netflix.   It took 15 minutes because often pressing right, it automatically loaded Crackle.   I then entered the login info without the right arrow and it still loaded crackle.  I removed Crackle and it took me to the channel to install.   It sometimes was pressing keys, sometimes in between pressing anything.    My dad told me it does it all the time and can’t even use the Roku remote because of it.   I see “what’s your version” or “serial number “ etc….. it’s the latest version.    I just want to know the fix…. Replace the remote?  Slam it on the floor a few times?   Reset something?   What is is?!?!?

0 Kudos
1 Solution

Accepted Solutions
renojim
Community Streaming Expert

Re: Crackle keeps automatically loading

Jump to solution

It's almost certainly the remote.  You can try using the Roku app on your phone as a remote to see if it still happens.

Roku Mobile App - Free for iOS® or Android™ | Roku

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos
3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Crackle keeps automatically loading

Jump to solution

Does the remote have a direct access key for Crackle?  If so, make sure it's not stuck.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
StreamNow
Reel Rookie

Re: Crackle keeps automatically loading

Jump to solution

It does not have a direct button for crackle.

0 Kudos
renojim
Community Streaming Expert

Re: Crackle keeps automatically loading

Jump to solution

It's almost certainly the remote.  You can try using the Roku app on your phone as a remote to see if it still happens.

Roku Mobile App - Free for iOS® or Android™ | Roku

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.