Remotes

[nishhk2]

Got a used TV with a Roku box attached to it, but we can't get the remote to do anything. Batteries are new and in correctly, infrared light is strong and visible through my phone camera, we have tried every combination of plugging/unplugging and removing/replacing batteries that we can think of or have seen online. I know the remote is working because I can use it on the RokuTV in the other room just fine. The Roku itself seems to be working. I am not really sure which one it is, but it's a flat rectangular shape that is attached to the base of the TV and has a clear plastic front with a little white light. The little light is on, and the language select screen is up, we just can't make it do anything. What is wrong?

[renojim · Accepted solution]

An IR remote that works on a Roku TV won't work on a Roku player and vice versa.

[Av71]

so what remote do I need to buy to work on a roku express device?

[Tivoburkee]

The OP wrote it was attached to the tv, not that there was a HDMI cable between them, so op's Roku is a Roku stick, and can't use ANY IR remote it has to be wifi voice remote. The express can be controlled by a simple IR Roku remote, but not an IR Roku tv remote. They use different IR commands Roku tv's and Roku boxes like the express. Unless your Roku express is 3700 or 3710 model, you could also use Roku voice wifi remote on all other express models. The 3700 express & 3710 express+ only respond to IR Roku remotes. 

[renojim]

It would help if the OP clarified exactly what device this is.  I've never heard anyone call a stick a "box".  And a "clear plastic front"?  On a stick?  It does sound like it's attached directly to the TV without an HDMI cable.  Either way, a Roku TV remote is never going to work.  For all we know it's an MHL stick.

@nishhk2, is there a model number written on it anywhere?