Remotes

[RobA24]

My roku remote for my roku stick 3600x stopped working, so I’ve been using the app as my control. Well My Roku for some reason disconnected from the wifi, and I can’t use the app anymore since they both aren’t connect to same wifi. 

Im wondering if there’s any way to get a remote that works with my roku because I haven’t found one yet. 

[RokuCarly]

A warm welcome here in the Roku Community, @RobA24!

Thank you for sharing your Roku remote concern with us. We'd be happy to further assist you with this and find you the best resolution possible. 

In order to provide you with an accurate resolution, we require additional information to assess the situation. With this being said, kindly let us know the following:

• When and where did you purchase your Roku streaming stick?
• Is this the remote that comes with your Roku Stick or was it purchased separately?

Additionally, you can search for the available remotes on our official website: Roku Remotes

Best regards,
Carly

[makaiguy]

Streaming Stick 3600 cannot be controlled by an infrared remote. It requires a remote that controls via WiFi-direct.  In Roku's current offerings, these are the Voice Remotes, any of which can pair with your 3600 and control it.   They are listed on this Roku page but can be found at Amazon and other retailers asaed.

[RobA24]

Hello,

It was a gift I got back in 2017. I think they got it from either Best Buy or Walmart or maybe Amazon. Also, it’s the original remote that came with the roku

[Tivoburkee]

Whoever bought it, it's out of warranty period, you will have to purchase a replacement just like the rest of us have had to do. But I wouldn't bother getting a remote for such an old Roku stick, you can get newer Roku with a new remote for about the price of the replacement remote itself.