We appreciate you for posting here in the Roku Community, @Droid_Nut.
We sincerely regret any trouble and inconvenience this may have caused you. No worries. We'd be more than happy to find you the best resolution possible.
We want to ask for further personal details regarding this matter. Kindly send me a PM by selecting my username to View my profile. You will then be prompted at my page; kindly select Send this user a private message on the right side.
We'll be looking forward to your message!
Thanks,
Carly
Carly Y.
Roku Community Moderator