Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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BetsyFred
Level 7

Fredericksen Re: Roku remote draining batteries

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I also am experiencing premature battery drainage of my 3810X Roku Streaming Stick +.  I have been logging this issue for a while.

The serial number is YHOOE4983246

Please advise the recommended solution.

Betsy

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joegray444
Level 7

Re: Roku remote draining batteries

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It says problem solved when I googled it.... Where exactly in all these posts is the solution? Clicked "jump to solution" and did not get one... So not impressed with roku or Google for giving me a solved headline to click on with no solution other than trying to send a junk product back.

 

 

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MilesT
Level 14

Re: Roku remote draining batteries

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If the device is low use, take the batteries out when not in use. Shouldn't have to, but saves cost.

If not a stick, then look at getting a replacement IR remote.  If a stick then maybe replace with a cheap Express which has IR remote, for low use, and use the stick elsewhere or reset and sell on/give away.

Not a Roku employee
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Cetomsu
Level 7

Re: Roku remote draining batteries

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They offered me a 30% discount on a new device… so I guess I’ll have to reinvest or sit in this issue. 

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Timorkal86
Level 7

Re: Roku remote draining batteries

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Hi, it’s the same thing everyone here complain about, the batteries drain too quickly in a matter of 1-2 weeks I already need to replace them.

I am not from the US, so I can’t download the roku ios app, need to use some 3rd party app with advertising. Which is really uncomfortable.

Can’t understand how so basic thing like remote control makes so much headache.

If roku admits that they have an issue with their remotes, please do a recall and ship new fixed remotes to everyone who complains.

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hiker54
Level 7

Re: Roku remote draining batteries

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I have the same issue. My Roku Ultra (Serial #: YJ001Y394128) remote (RC136 in settings, or RC-AL4 in battery compartment) needs the batteries replaced approximately every two days. It's a financial drain as well as an environmental situation to be replacing batteries that often. There seems to be no answer to this issue anywhere I have looked. Even Roku does not appear to have a solution. Can anyone help please.

RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hi @hiker54

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hey @KayMay85

We're here to help!

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
Sumozumo
Level 7

Re: Roku remote draining batteries

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I have the same remote battery issue.  YY00FD046260

Tronio232
Level 7

Re: Roku remote draining batteries

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I have the same issue with 3810X - Roku Streaming Stick+

serial number: YHO03E178050

I hope there is a solution to this!

 Thanks..

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