Remotes

[RokuMary-F]

Hi @DGoguen,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Roku Canada Support team. They will follow up and assist you.

Best regards,
Mary

[BDim08]

I’m having the exact same issue. Batteries only lasting a few weeks. 

Model: 3810RW

SN: YH002K520164

[RokuMary-F]

Hi @BDim08,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.

Best regards,
Mary
 

[Cetomsu]

My Roku serial number is 2LA4CG051717 model 3500x - roku stick

10 sets of batteries have been drained. Some days it’s 2 days and others 10 but what do I do for this issue 

[RokuMary-F]

Hi @Cetomsu,

Welcome to the Roku Community!

Please be noted that we no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and
running and I'll have our support team reach out directly to assist your further.

Meanwhile, you can use the free Roku mobile app as a replacement remote control.

For full information on this, you can take a look at this link: How to install the Roku® mobile app | Official Roku Support 

If you need any additional help and we’ll follow up to continue assisting you.

Best regards,
Mary

[kaytournay]

 how do u do a factory reset?

thank you,

[personal information removed]

[Kdufrain]

Hey all, I did receive a replacement remote from Roku (thank you Roku!), BUT I have to recommend this remote I found on Amazon.  It does not have voice recognition but it is programmable to do many other things than the current remotes do!  We were able to add our soundbar volume up/down/mute, the source button on the TV, TV power off/on, and it has the ability to do more as well.  Very easy to program using your other remotes. And best news, we've had it for a few weeks now and no battery changes!  Make your lives easier and grab one of these.  

Universal Remote Control... https://www.amazon.com/dp/B07L76F7S8?ref=ppx_pop_mob_ap_share

[RokuMary-F]

Hi @kaytournay,

Welcome to the Roku Community and thanks for the inquiry.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device? | Official Roku Support
Follow the steps below from your Roku device to perform a factory reset.
Press the Home button home on your Roku remote.

1. Scroll up or down and select Settings.
2. Select System.
3. Select Advanced system settings.
4. Select Factory reset.
5. Select Factory reset everything and follow the on-screen instructions.

I hope this helps! I'll be here if you need anything else.

Best regards,
Mary

[pknudsvig]

hello,

I'm having the same issue, batteries die way too fast.  I use my Roku in a garage, so I turn it on and off 3x week, very minimal use and the batteries last a couple weeks at the most.   please help!

Mode: 3810X Roku Streaming Stick+

Serial: YH00A3417969

Device ID: 2139AA417969

Thank you

[Sharann]

How do you do a factory reset?